Question 1

Is Edstream a Subscription based platform?

Accepted Answer

Yes, Edstream is a subscription based, you can choose a termly subscription plan or an annually subscription plan.

Question 2

What is EdStream?

Accepted Answer

EdStream is a comprehensive school management platform designed to automate and simplify administrative tasks for schools, making operations more efficient and transparent.

Question 3

How does EdStream benefit my school?

Accepted Answer

EdStream streamlines school management by automating student records, fee payments, result processing, staff management, email notifications, and more.

Question 4

Is EdStream a one-time purchase or a subscription service?

Accepted Answer

EdStream operates on a subscription-based model, available on a termly or annual basis.

Question 5

Can I choose only the features my school needs?

Accepted Answer

Yes! Schools can select the specific features they want and only pay for those.

Question 6

Is EdStream suitable for both small and large schools?

Accepted Answer

Absolutely! Whether you run a small private school or a large institution with multiple branches, EdStream is scalable to fit your needs.

Question 7

How does the school fee payment system work?

Accepted Answer

Parents can securely pay school fees through EdStream, and the payment is deposited directly into the school's account—without any interference from EdStream.

Question 8

Does EdStream charge transaction fees on school fee payments?

Accepted Answer

No, EdStream does not take any percentage from school fees. The full amount goes directly to the school.

Question 9

Can students and parents track their payment history?

Accepted Answer

Yes, both students and parents can track payments, view receipts, and manage transactions through their dashboards.

Question 10

How does result management work on EdStream?

Accepted Answer

Teachers can easily enter and manage student assessments, and results can be sent directly to parents and students via email with just one click.

Question 11

How do I register my school?

Accepted Answer

Click 'Book a demo' or 'Contact us' to schedule a short onboarding walkthrough with our team. We create your school workspace, configure your sessions, terms, classes, and arms, and provide immediate administrative login credentials. You can also self-serve directly by registering your school profile online.

Question 12

How long does setup take?

Accepted Answer

Most schools are completely up and running within 24 to 48 hours. Our onboarding team assists you in importing existing student records, setting up fee structures, and enrolling staff so you never miss a day of school operations.

Question 13

Can you help us move from paper or Excel?

Accepted Answer

Yes, completely free of charge. You can send us your current student spreadsheets or handwritten registers, and our dedicated data migration team cleans, validates, and imports all student bio-data, class rosters, and parent contacts directly into your EdStream account.

Question 14

Can parents pay online?

Accepted Answer

Yes. Parents can pay school fees, admission fees, and excursion dues online using debit cards, direct bank transfer, USSD, or internet banking through our secure Paystack integration. Receipts are generated immediately and sent via email or SMS.

Question 15

We take cash and bank deposits. Is that supported?

Accepted Answer

Yes. Cashiers and bursars can record manual bank deposits, POS receipts, or cash payments in the manual fee entry portal. The system generates an immediate thermal or PDF receipt with a unique transaction number and updates the student ledger instantly.

Question 16

Who pays the transaction charges?

Accepted Answer

Your school can choose whether payment gateway processing fees are borne by the school or passed to the parent at checkout. EdStream does not take any secret cuts or extra transaction percentage from your tuition revenues.

Question 17

How are grades and positions worked out?

Accepted Answer

EdStream supports custom Continuous Assessment (CA) configurations (e.g. 20/20/60, 30/70, or 3 CAs) and automatic letter grade mappings. Class and arm positions, subject totals, class averages, and GPA are calculated automatically without error-prone manual calculations.

Question 18

Can we email report cards to parents?

Accepted Answer

Yes. With one click, your exam office can send downloadable PDF report card links directly to parents via SMS, WhatsApp, or email. Report cards can also be protected with secure parent PIN codes.

Question 19

Which devices are supported?

Accepted Answer

EdStream runs on Windows (10/11 64-bit), macOS (Intel and Apple Silicon), Linux (Ubuntu/Debian and AppImage), Android phones & tablets, iPhones & iPads, and any modern web browser on desktop or mobile.

Question 20

What happens to my work when I am offline?

Accepted Answer

You keep working without interruptions! The desktop app saves all changes locally on your hard drive in an encrypted database. Once your device reconnects to Wi-Fi or mobile data, changes automatically sync seamlessly to the cloud.

Question 21

How do parents apply to my school?

Accepted Answer

Every school receives a branded public admissions page (e.g. edstream.ng/school/yourschool). Parents can fill out the admission form, pay the application fee online, and receive an instant application tracking code to check their admission status.

Question 22

Can parents upload documents?

Accepted Answer

Yes. Parents can upload birth certificates, previous term report cards, immunization forms, and passport photos directly from their phone camera or computer during the admission flow.

Question 23

How is our data protected?

Accepted Answer

All school records are encrypted in transit with TLS 1.3 and at rest with AES-256. We perform daily automated cloud backups and strictly comply with the Nigeria Data Protection Act (NDPA 2023). Your school retains 100% legal ownership of its data.

Question 24

How do I delete my account or my child's data?

Accepted Answer

School administrators and parents can submit a verified data erasure request via our legal deletion portal (/legal/deletion) or inside the application settings. We process NDPA erasure requests within 30 days after identity confirmation.

Frequently asked questions

Getting started

Fees and payments

Results

Apps and offline

Admissions

Account and data

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